Job Description
Join our award-winning customer service team at Nexus Solutions Group! We're seeking passionate Local Customer Service Representatives in San Jose, CA to deliver exceptional support experiences. As a key player in our customer success journey, you'll receive comprehensive paid training to master our industry-leading products and systems. Enjoy a competitive hourly wage ($20-$25), comprehensive benefits package, and opportunities for career advancement in a collaborative, tech-forward environment. If you thrive in dynamic settings and prioritize customer satisfaction, this is your chance to build a rewarding career with us.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex customer inquiries and technical issues with empathy and efficiency
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve escalated concerns
- Proactively identify process improvement opportunities
- Meet key performance metrics including CSAT and resolution rates
- Support new product launches and service updates
Qualifications
- High school diploma or equivalent; college degree preferred
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution abilities
- Customer service experience (paid training provided for qualified candidates)
- Authorized to work in the United States
- Spanish bilingualism highly valued