Job Description
Join NexaCare Solutions as a Customer Service Representative and unlock your potential with weekly pay and comprehensive paid training! We're seeking compassionate professionals to deliver exceptional support to our clients across Boston, MA and Pennsylvania. Enjoy a modern work environment with growth opportunities and competitive benefits.
What We Offer:
- Weekly paycheck (no more waiting!) 🚀
- 5-day paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics for response time and CSAT
- Upsell products/services when appropriate
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to navigate multiple systems simultaneously
- Positive attitude under pressure
- Must pass background check and drug screening