Job Description
Join our award-winning team as a Local Customer Service Representative in Cleveland! We're hosting an exclusive hiring event for motivated professionals ready to deliver exceptional service. Enjoy competitive pay, comprehensive benefits, and immediate career advancement opportunities.
What We Offer:
- Immediate hire with same-week onboarding
- Full benefits package (health, dental, vision)
- Performance-based quarterly bonuses
- Free parking and transit reimbursement
- Professional development stipend
Be part of a company recognized for employee satisfaction and community impact. Apply now to secure your spot at our hiring event!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical support teams for complex escalations
- Maintain 95% customer satisfaction score through quality interactions
- Participate in cross-departmental projects to improve service delivery
- Adhere to compliance protocols for sensitive data handling
Qualifications
- Minimum 1 year customer service experience in a call center environment
- Proficiency in CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Strong problem-solving abilities with emotional intelligence
- Flexibility to work evenings/weekends as needed
- High school diploma or equivalent; college degree preferred
- Must pass background check and drug screen