Job Description
Join Valley Connect Solutions as a Local Customer Service Representative and become the face of our growing Fresno team! We're seeking passionate individuals to deliver exceptional customer experiences while building rewarding careers in our vibrant community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. Immediate start available for qualified candidates!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues using CRM systems
- Document interactions accurately and maintain detailed case records
- Collaborate with support teams to escalate complex issues efficiently
- Meet/exceed performance metrics for call quality and resolution times
- Contribute to process improvements to enhance customer satisfaction
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in call center or retail environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office
- Strong problem-solving skills and conflict resolution expertise
- Ability to work flexible shifts including evenings/weekends
- Residency in Fresno area required