Job Description
Join our dynamic team at Premier Client Solutions as a Local Customer Service Representative in Indianapolis! We're seeking passionate individuals to deliver exceptional service to our Indiana-based clients. This immediate-hire opportunity offers competitive compensation, flexible scheduling, and a fast-paced environment where your skills make a real difference. No experience required—comprehensive training provided!
Responsibilities
- Handle inbound/outbound calls and inquiries from Indianapolis-area customers
- Resolve billing, technical, and account-related issues efficiently
- Document interactions using CRM software with 100% accuracy
- Collaborate with cross-functional teams to improve service quality
- Maintain detailed records of customer interactions and resolutions
- Meet/exceed daily performance metrics (call volume, resolution time)
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer applications
- Customer service experience (retail, call center, or hospitality)
- Problem-solving mindset and patience
- Ability to work flexible shifts including weekends
- Local Indianapolis residency required