Job Description
Join our award-winning team as a Local Customer Service Representative in Atlanta! We're hosting an exclusive hiring event for motivated individuals ready to make an immediate impact. This full-time role offers competitive pay, comprehensive benefits, and opportunities for growth within a supportive environment. As the first point of contact for our valued clients, you'll embody our commitment to excellence while building lasting relationships in your community.
Why Join Us?
- Immediate start date – no waiting!
- On-the-job training and certification programs
- Health, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and maintain accurate records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet or exceed performance metrics for call quality and resolution times
- Participate in continuous improvement initiatives
- Attend mandatory training sessions and team meetings
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Exceptional verbal and written communication skills
- Proficient with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work occasional evenings/weekends (if required)
- Positive attitude and commitment to customer satisfaction