Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of excellence for our San Jose community! We're seeking passionate individuals to provide exceptional support to local clients through phone, email, and in-person interactions. This immediate hire opportunity offers a competitive salary, comprehensive training, and a path to career growth in a thriving tech hub. If you're ready to make an immediate impact while developing valuable professional skills, apply now!
Responsibilities
- Deliver outstanding customer support via multiple channels (phone, email, chat)
- Resolve client inquiries efficiently with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to escalate complex issues
- Maintain product knowledge through continuous training updates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and active listening skills
- Ability to work in fast-paced environment
- Proficiency with basic software (MS Office, CRM tools)
- Positive attitude and problem-solving mindset
- Ability to pass background check