Job Description
Join our dynamic customer service team in Charlotte and make an immediate impact! We're seeking passionate individuals to deliver exceptional support experiences. This flexible part-time role offers competitive compensation, comprehensive training, and opportunities for career growth. Work in a supportive environment where your voice matters and your contributions drive customer satisfaction.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution rates
- Identify upsell opportunities to enhance customer experience
- Maintain detailed knowledge of company products/services
Qualifications
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexible availability including weekends/evenings
- Positive attitude with conflict resolution abilities
- Basic typing speed of 40+ WPM