Job Description
Join DenverTech Solutions as a Remote Part-Time Chat Support Specialist and become the digital face of our growing tech community! We're seeking passionate individuals to provide exceptional customer support via live chat while working from the comfort of your home. This flexible role is perfect for students, professionals, or anyone seeking a rewarding remote career in Colorado's vibrant tech scene.
Why Join Us? Enjoy competitive pay, comprehensive training, and a supportive remote team environment. No commute, no office politics – just impactful work that makes a difference. Grow your customer service skills while contributing to innovative tech solutions serving Denver and beyond.
Responsibilities
- Deliver real-time, professional support via live chat for technical and non-technical inquiries
- Resolve customer issues efficiently using knowledge bases and ticketing systems
- Document interactions and maintain accurate customer records in CRM platforms
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics for response time and customer satisfaction
- Continuously update knowledge of products and services
- Participate in ongoing training and team meetings
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or chat support experience
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software and chat platforms (Zendesk, Intercom)
- Reliable high-speed internet and quiet home office setup
- Strong problem-solving abilities and emotional intelligence
- Available to work evenings/weekends (20-25 hours/week)
- Must be based in Colorado for local timezone alignment