Job Description
Join our dynamic team as a Local Customer Service Representative and make an immediate impact! We're hiring passionate individuals to deliver exceptional service to our Raleigh community while supporting our growing Florida operations through upcoming hiring events. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and growth opportunities.
Why Join Us?
- Immediate start date available
- Competitive hourly pay plus performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement paths
- Supportive team environment
Florida Hiring Event: We're expanding our Sunshine State presence! Join our exclusive Florida careers hiring event on November 15th at 10 AM EST at our Orlando office. Details will be shared post-application.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using company resources
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Participate in continuous training programs to enhance product knowledge
- Support Florida hiring initiatives and onboarding processes as needed
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving skills with attention to detail
- Flexibility to work evenings/weekends during peak seasons
- Valid driver's license (for occasional Florida travel)