Job Description
Join our award-winning Fresno team immediately! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for Central Valley residents. This full-time role offers competitive pay, comprehensive benefits, and the opportunity to make a direct impact in your community. No experience necessary – we provide paid training!
Why You'll Love Working With Us:
- Immediate start date – begin your career this week
- Health/dental/vision insurance after 30 days
- Paid time off and retirement savings options
- Professional development opportunities
- Supportive team environment with growth potential
Responsibilities
- Handle inbound/outbound calls and emails from local customers
- Resolve billing inquiries, service issues, and technical support requests
- Document interactions accurately in CRM systems (Salesforce training provided)
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed monthly performance metrics for quality and efficiency
- Participate in ongoing product knowledge training
- Represent company values with professionalism and empathy
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Strong communication skills in English (Spanish fluency a plus)
- Ability to navigate multiple software systems simultaneously
- Problem-solving aptitude with attention to detail
- Flexibility to work occasional evenings/weekends (as needed)
- Valid California driver's license (for occasional field visits)
- Pass background check and drug screening