Job Description
We are seeking a dedicated and empathetic Local Customer Service Representative to join our growing team in the heart of Philadelphia. This is an Immediate Hire opportunity for a proactive individual ready to deliver world-class support and drive customer satisfaction. If you excel in a fast-paced environment and possess a passion for helping people, we want to meet you.
As a key member of our client-facing team, you will serve as the primary point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. We offer a competitive benefits package, a collaborative work culture, and the chance to grow your career in a stable industry.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints, issues, and questions with patience and a solution-oriented approach.
- Provide detailed product and service information to ensure customer understanding and satisfaction.
- Document all customer interactions accurately in the CRM system for future reference.
- Collaborate with internal teams to escalate complex issues and ensure timely resolution.
- Maintain a deep knowledge of company policies, procedures, and product updates.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High School Diploma or GED equivalent required; Associate’s degree preferred.
- Previous experience in customer service, support, or a related field is highly desirable.
- Excellent verbal and written communication skills with a professional telephone manner.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency with computer systems, Microsoft Office Suite, and CRM software.
- Must be willing to work on-site in our Philadelphia location.