Job Description
Join our award-winning team as a Local Customer Service Representative in Tampa, FL! We're urgently hiring for immediate start positions where you'll become the face of our brand. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment. No remote work - we value in-person collaboration and direct customer engagement. This is your chance to launch a rewarding career in customer service with a company that invests in its people.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve complex customer issues using multi-channel communication tools
- Process orders, returns, and service requests with 99% accuracy
- Collaborate with sales and support teams to ensure seamless customer experiences
- Maintain detailed customer records in CRM systems
- Identify upsell opportunities to drive revenue growth
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in local business environment
- Exceptional verbal and written communication skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced retail/service setting
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including weekends
- Local Tampa residency required for immediate start