Job Description
Join our dynamic team at Nexus Solutions Group as a Local Customer Service Representative and become the voice of our valued clients in San Jose! We're urgently seeking passionate individuals with exceptional communication skills to deliver outstanding support experiences. This is your opportunity to launch a rewarding career in customer service with immediate start and competitive compensation. Enjoy a collaborative environment, comprehensive training, and growth opportunities within our expanding organization. Apply today and make an immediate impact!
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Identify opportunities for process improvements and customer satisfaction enhancements
- Meet and exceed performance metrics including response time and resolution rates
- Participate in ongoing training to stay updated on products and services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in local or regional setting
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible hours including weekends and holidays
- Valid California driver's license (for occasional client visits)
- Bilingual (English/Spanish) certification highly desirable