Job Description
Join our award-winning Memphis team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a vibrant, growth-oriented environment. If you thrive in fast-paced settings and want to make a real impact on local residents, this role is for you!
Responsibilities
- Handle inbound/outbound calls and emails with professionalism and empathy
- Resolve customer inquiries regarding services, billing, and account details
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and Memphis community awareness
- Background check and drug test required