Job Description
Join our award-winning customer service team in sunny Miami! We're urgently hiring Local Customer Service Representatives for our downtown hub. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a dynamic environment. Our next hiring event is October 15th – don't miss this chance to launch your career with a leader in customer experience excellence!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat
- Process orders, returns, and service requests efficiently
- Update CRM systems with accurate customer interaction data
- Collaborate with support teams to resolve complex issues
- Maintain performance metrics for response time and resolution rate
- Participate in bi-weekly training sessions on products and processes
- Identify trends for service improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local market
- Fluency in English and Spanish (bilingual required)
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends
- Strong attention to detail and problem-solving aptitude