Job Description
Join our award-winning customer service team in Fresno as a Night Shift Local Customer Service Representative! We're seeking dedicated professionals to provide exceptional support to our local community while enjoying competitive pay, comprehensive benefits, and career growth opportunities. This role is perfect for night owls who thrive in dynamic environments and want to make a real impact in their hometown.
Why Join Us?
• Industry-leading compensation package
• Health, dental, and vision insurance
• 401(k) with company match
• Paid training and career development
• Supportive team culture with advancement opportunities
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues for local clients
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify opportunities to improve customer experience
- Participate in continuous training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in local market
- Exceptional communication skills with strong verbal/written abilities
- Ability to work independently during night shift (11 PM - 7 AM)
- Proficiency with CRM software and Microsoft Office Suite
- Problem-solving mindset with ability to remain calm under pressure
- Valid driver's license and reliable transportation
- Spanish bilingual skills highly desirable