Job Description
Join our award-winning customer experience team as a Local Customer Service Representative in Atlanta! We're seeking dedicated night shift professionals to deliver exceptional support to our community-focused clients. This hybrid role combines in-person collaboration with flexible remote work options, offering a dynamic environment where your impact is felt locally. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities within a company that values your growth. If you're passionate about problem-solving and thrive in overnight settings, this is your chance to build a meaningful career while serving Atlanta's diverse community.
Responsibilities
- Handle high-volume inbound/outbound calls and digital inquiries from local Atlanta customers
- Resolve billing, technical, and service issues with empathy and efficiency
- Collaborate with on-site team members to troubleshoot complex account concerns
- Document interactions in CRM systems while maintaining 99.5% data accuracy
- Proactively identify opportunities to improve customer satisfaction metrics
- Support cross-functional projects during overnight shifts (e.g., system testing)
- Maintain strict compliance with Georgia consumer protection regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 2+ years customer service experience in local market
- Exceptional verbal/written communication skills with Southern dialect proficiency
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Basic technical troubleshooting for home/internet connectivity issues
- Valid Georgia driver's license (for occasional local client meetings)
- Flexibility to cover weekend shifts during peak seasons