Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and kickstart your career in customer support! We're seeking enthusiastic individuals with no prior experience to deliver exceptional service to our Georgia-based clients. Enjoy comprehensive training, a supportive team environment, and the opportunity to grow within our company. If you're a great communicator with a passion for helping others, apply today for immediate start!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries efficiently
- Process orders, returns, and service requests using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to resolve complex issues
- Meet performance metrics for call handling and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Maintain professional demeanor during all customer interactions
Qualifications
- High school diploma or equivalent (GED accepted)
- No prior experience required - training provided
- Excellent verbal communication skills
- Strong problem-solving abilities
- Basic computer literacy and typing proficiency
- Ability to work flexible hours including weekends
- Positive attitude and customer-focused mindset
- Must pass background check and drug screening