Job Description
Join our award-winning customer service team in Tampa, FL! No experience is needed – we provide comprehensive paid training to launch your career. As a Local Customer Service Representative, you'll be the first point of contact for our valued clients, delivering exceptional support while working in a dynamic, team-oriented environment. Enjoy competitive pay, growth opportunities, and a supportive workplace culture. Apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls and digital communications with professionalism
- Resolve inquiries, troubleshoot issues, and process transactions efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex customer needs
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Continuously improve product knowledge to provide accurate information
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication skills and empathetic listening abilities
- Proficient in basic computer applications and typing (30+ WPM)
- Ability to multitask in a fast-paced environment
- Flexibility to work evenings/weekends as needed
- Positive attitude and commitment to continuous learning
- U.S. work authorization and reliable transportation