Job Description
Join Oakland Community Solutions at our exclusive Hiring Event for passionate individuals ready to make a difference in our local community! We're seeking dedicated Customer Service Representatives to become the voice of our organization, delivering exceptional support to Oakland residents and businesses. This is your opportunity to launch a rewarding career in customer service with a company committed to local growth and employee development.
Our ideal candidates thrive in fast-paced environments, possess excellent communication skills, and are eager to represent Oakland with pride. As a valued team member, you'll enjoy comprehensive training, competitive benefits, and a supportive workplace culture that values your contributions.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve inquiries and complaints efficiently while maintaining company standards
- Update and maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to address complex issues
- Act as a brand ambassador representing Oakland Community Solutions
- Identify opportunities to improve customer experience processes
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with Microsoft Office Suite and CRM systems
- Ability to work flexible hours including weekends
- Valid California driver's license and reliable transportation
- Fluency in English and Spanish highly desirable