Job Description
Join our award-winning team as a Local Customer Service Representative in Oklahoma City! At ConnectCare Solutions, we pride ourselves on delivering exceptional customer experiences through our community-focused approach. This full-time position offers a dynamic work environment with growth opportunities, comprehensive benefits, and the chance to make a real impact in your local community.
We're hosting a special hiring event for motivated individuals who thrive in fast-paced settings. If you're passionate about problem-solving and building customer loyalty, this is your chance to join a company that invests in its people. Our modern downtown office features collaborative workspaces, wellness programs, and a supportive culture that values work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve complex customer issues using CRM systems and multi-channel communication tools
- Document interactions accurately in our customer database to ensure service continuity
- Collaborate with cross-functional teams to resolve escalated customer concerns
- Identify opportunities to improve customer experience processes
- Meet or exceed key performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in a B2C environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce preferred) and MS Office Suite
- Ability to navigate multiple systems while maintaining composure
- Strong problem-solving abilities with a customer-first mindset
- Flexibility to work occasional evenings/weekends based on business needs
- Valid driver's license and reliable transportation for occasional off-site events