Job Description
Join our award-winning team as a Local Customer Service Representative in beautiful Colorado Springs! We're seeking motivated individuals with a passion for helping others to provide exceptional support to our residential and small business customers. No prior experience is required – we provide comprehensive paid training to equip you with the skills needed to succeed. Enjoy a competitive salary, benefits package, and career growth opportunities in a supportive environment. If you're a natural problem-solver with excellent communication skills, apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound calls, emails, and chats to resolve customer inquiries and technical issues
- Process orders, troubleshoot connectivity problems, and provide billing support
- Document customer interactions accurately in our CRM system
- Collaborate with technical teams to resolve complex service disruptions
- Upsell products and services based on customer needs and eligibility
- Maintain high customer satisfaction scores and quality metrics
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills in English
- Basic computer proficiency with ability to navigate multiple systems
- Customer-focused mindset with patience and empathy
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Must be authorized to work in the United States