Job Description
Join our award-winning customer service team in Atlanta! We're seeking motivated individuals with no prior experience to provide exceptional support to our local clients. As a Local Customer Service Representative, you'll be the first point of contact for customers across Georgia, ensuring positive experiences while developing valuable career skills.
Why You'll Love This Role:
- Comprehensive paid training program covering systems, communication, and problem-solving
- Clear career advancement path to senior roles or specialist positions
- Competitive salary + performance bonuses
- Modern downtown Atlanta office with free parking
- Health/dental/vision benefits starting Day 1
Responsibilities
- Handle inbound/outbound calls, emails, and live chats from Georgia-based customers
- Resolve billing inquiries, service issues, and product questions efficiently
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed customer satisfaction and resolution time targets
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- No experience required - we provide complete paid training
- High school diploma or equivalent (GED accepted)
- Strong communication skills and active listening ability
- Basic computer proficiency and typing skills (25+ WPM)
- Patience and empathy when handling customer concerns
- Reliable transportation to downtown Atlanta office
- Ability to work flexible shifts including weekends
- Passion for helping others and problem-solving