Job Description
Join PhillyCare Solutions as a Local Customer Service Representative and kickstart your career with our comprehensive paid training program! We're seeking passionate individuals to deliver exceptional service to Philadelphia residents while growing professionally in a supportive environment. No prior experience required – we'll equip you with all the tools needed to succeed. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement within our locally-focused team.
Responsibilities
- Resolve customer inquiries via phone, email, and in-person with empathy and efficiency
- Process transactions and maintain accurate client records in our CRM system
- Collaborate with cross-functional teams to deliver seamless service experiences
- Identify opportunities to improve customer satisfaction workflows
- Participate in ongoing training to enhance product knowledge and service techniques
- Represent our brand with professionalism in all customer interactions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong communication and interpersonal skills
- Ability to thrive in a fast-paced, team-oriented environment
- Basic computer proficiency and willingness to learn new software
- Philadelphia residency strongly preferred
- Valid driver's license for occasional local travel
- Passion for helping fellow community members