Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our Long Beach community! We're seeking empathetic and driven individuals to deliver exceptional service while enjoying flexible scheduling and comprehensive paid training. Perfect for students, parents, or career changers seeking meaningful part-time work with growth opportunities. No experience required – we'll equip you with all the skills needed to succeed in our fast-paced environment.
Our competitive hourly rates, supportive team culture, and commitment to work-life balance make this an ideal opportunity to build a rewarding career path. Apply today and start making a difference in your local community!
Responsibilities
- Handle incoming customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve billing issues, service disruptions, and account concerns efficiently
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to troubleshoot complex service problems
- Proactively identify opportunities to upsell relevant services to enhance customer satisfaction
- Participate in ongoing training to master new products and service protocols
Qualifications
- High school diploma or equivalent (college students welcome)
- Strong communication skills with clear, articulate speech
- Ability to multitask in a dynamic, fast-paced environment
- Basic proficiency with Microsoft Office and CRM software
- Flexible availability including evenings and weekends
- Customer-focused mindset with problem-solving aptitude
- Must pass background check and drug screening