Job Description
Join our award-winning customer experience team as a Local Customer Service Representative! We're seeking passionate individuals to deliver exceptional support to our Dallas community. This part-time role offers flexible scheduling, competitive pay, and immediate start opportunities. Enjoy a supportive environment where your voice matters, with comprehensive training and career growth potential. Help shape how our customers experience our brand while building valuable skills in communication and problem-solving.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues efficiently using CRM systems
- Document interactions accurately in our customer database for quality assurance
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Strong problem-solving skills with a customer-first mindset
- Ability to work flexible hours including evenings/weekends
- Bilingual (English/Spanish) highly desirable