Job Description
Join our award-winning customer support team in Columbus! ConnectCare Solutions is seeking passionate individuals to deliver exceptional service to local clients. This immediate-start opportunity offers flexible scheduling and comprehensive training to help you thrive in a dynamic environment. Be the voice of our brand while building lasting customer relationships in your community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet monthly performance metrics for resolution time and satisfaction
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work evenings/weekends (20-30 hours/week)
- Basic technical troubleshooting knowledge
- Positive attitude and problem-solving mindset