Job Description
Join Atlanta's premier customer service team as a Part-Time Local Customer Service Representative! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional customer experiences. This role offers flexible hours and the opportunity to make a direct impact in our vibrant community. Perfect for students, career changers, or those seeking work-life balance. Apply today and discover why Atlanta's top businesses trust us with their customer success!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, account, and service issues using CRM systems
- Document interactions accurately in customer databases
- Collaborate with support teams to escalate complex issues
- Meet/exceed performance metrics for response time and resolution rate
- Participate in weekly training sessions to enhance product knowledge
- Support local community outreach initiatives during special events
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in a local business setting
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts including evenings and weekends
- Strong problem-solving abilities under pressure
- Positive attitude with genuine passion for helping others
- Must pass background check and drug screening