Job Description
Join CustomerFirst Solutions as a Local Customer Service Representative in Oakland, CA! We're seeking compassionate individuals to deliver exceptional support to our community. Enjoy flexible part-time hours, comprehensive paid training, and a supportive environment where your growth matters. Perfect for students, parents, or career-changers seeking meaningful work-life balance. Advance your career while making real impact – apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for local clients
- Resolve customer inquiries with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics while maintaining high satisfaction scores
- Participate in ongoing training programs
- Support local community initiatives when applicable
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong communication and active listening skills
- Ability to navigate multiple software systems
- Reliable internet connection for remote work
- Flexible schedule availability (evenings/weekends)
- Basic typing speed (30+ WPM)
- Positive attitude and problem-solving mindset