Job Description
Join PhillyConnect Solutions as a Local Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking passionate individuals to deliver exceptional service to Philadelphia-area residents while building valuable professional skills.
Our paid training program ensures you'll master customer communication, problem-solving, and technical systems before handling live interactions. Enjoy competitive pay, full-time benefits, and opportunities for advancement within our growing Philadelphia team.
Why join us?
- 2-week paid training program
- Health/dental/vision benefits
- Performance-based bonuses
- Clear career path
- Supportive local team environment
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM systems with 100% accuracy
- Collaborate with specialists for complex case escalation
- Maintain customer satisfaction scores above 95%
- Participate in ongoing skill development workshops
- Support cross-functional projects during training period
Qualifications
- High school diploma or equivalent (college preferred)
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing, browsers, MS Office)
- Customer service experience a plus but not required
- Ability to work flexible hours (including weekends)
- Philadelphia residency preferred (local travel required)
- Passion for helping community members
- Detail-oriented with problem-solving aptitude