Job Description
Join MetroServe Solutions as a Local Customer Service Representative and become the heart of our Philadelphia community! We're seeking passionate individuals to deliver exceptional service to local residents and businesses. Enjoy a supportive team environment, competitive benefits, and opportunities for growth. Immediate start available! Bring your expertise to a company that values local connections and customer satisfaction above all else.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats from Philadelphia-area customers
- Resolve billing inquiries, service issues, and account modifications efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with local teams to address regional service gaps and opportunities
- Exceed satisfaction metrics through personalized problem-solving solutions
- Participate in ongoing training to master local service protocols
- Identify and escalate trends affecting Philadelphia customer segments
Qualifications
- Minimum 1 year customer service experience in a local or regional setting
- Proficient with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication skills with Philadelphia-area dialect familiarity
- High school diploma or equivalent; college degree preferred
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving skills with Philadelphia-specific service knowledge
- Basic proficiency in Microsoft Office Suite
- Valid Pennsylvania driver's license (for occasional local site visits)