Job Description
We're seeking passionate customer service professionals to join our remote team as Local Customer Service Representatives. This full-time opportunity allows you to make a real impact from home while supporting customers in Florida and Pennsylvania. As a key member of our support team, you'll resolve inquiries with empathy and efficiency, representing our brand with excellence.
Our ideal candidates thrive in remote environments and are dedicated to delivering outstanding customer experiences. Enjoy flexible scheduling, comprehensive benefits, and a supportive virtual culture while serving diverse communities across both states.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and speed
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions accurately while maintaining confidential customer data
- Collaborate with cross-functional teams to address complex customer needs
- Proactively identify opportunities to improve customer satisfaction
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication skills in English
- Proficient with CRM software and digital communication tools
- Strong problem-solving abilities and emotional intelligence
- Reliable home office setup with high-speed internet
- Legal authorization to work in the US