Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and become the voice of our brand! We're urgently hiring for immediate full-time remote positions serving Detroit, MI and California communities. This is your chance to launch a rewarding career in customer service with flexible work-from-home options.
Why Choose Us?
- Immediate start date - no waiting!
- Comprehensive paid training
- Competitive hourly pay + performance bonuses
- 100% remote work environment
- Health benefits and retirement plans
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with support teams to resolve complex customer escalations
- Proactively identify opportunities to improve customer satisfaction metrics
- Participate in ongoing training to master new products and service protocols
- Maintain strict confidentiality of customer information
Qualifications
- Minimum 1 year customer service experience (remote preferred)
- High school diploma or equivalent; associate's degree a plus
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience ideal)
- Ability to work independently with minimal supervision
- Strong problem-solving abilities and empathy
- Reliable high-speed internet and quiet home office setup
- Available for flexible shifts including evenings/weekends