Job Description
Join our award-winning customer service team in Tampa, FL! We're urgently hiring passionate individuals to deliver exceptional support to local clients. This immediate-start opportunity offers competitive pay, comprehensive training, and a vibrant workplace culture. If you thrive in fast-paced environments and have a knack for problem-solving, apply today to launch your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues using CRM tools
- Document interactions and update customer profiles in real-time
- Collaborate with cross-functional teams to resolve complex cases
- Maintain 95%+ customer satisfaction metrics through empathetic communication
- Proactively upsell/renew services when appropriate
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center/retail
- Proficient with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening