Job Description
Join our award-winning team as a Local Customer Service Representative in Los Angeles! We're urgently hiring passionate individuals to deliver exceptional support to our community. Enjoy competitive pay, comprehensive benefits, and opportunities for growth. Our modern downtown office features collaborative workspaces and flexible scheduling. Perfect for career changers and experienced professionals alike – no experience necessary, just a commitment to excellence.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Participate in daily team huddles and training sessions
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Support special projects during peak seasons or hiring events
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or relevant training
- Strong communication skills in English (bilingual a plus)
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Empathetic problem-solving approach
- Reliable transportation to downtown Los Angeles office
- Availability to work evenings/weekends as needed