Job Description
Join MetroConnect Solutions as a Local Customer Service Representative and become the voice of our thriving Washington DC community! We're hosting an exclusive hiring event for passionate individuals dedicated to delivering exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in our dynamic downtown office.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system and identify improvement opportunities
- Collaborate with cross-functional teams to address complex customer needs
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team performance goals and metrics
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in a fast-paced environment
- Exceptional communication and active listening skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask and prioritize in high-pressure situations
- Valid work authorization in the United States
- Must be available for in-person hiring event on June 15, 2024