Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community! We're seeking dedicated weekend warriors to deliver exceptional support to Philadelphia residents while building rewarding careers. PAID TRAINING PROVIDED – no experience necessary! Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized. Perfect for students, parents, or career-changers seeking flexible weekend schedules with Monday-Friday availability. Apply now to start your journey in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, service, and technical issues using CRM systems and troubleshooting protocols
- Document interactions accurately in Salesforce while maintaining strict confidentiality standards
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Proactively identify opportunities to improve service delivery and customer satisfaction
- Adhere to all compliance regulations including FCC and consumer protection laws
- Participate in continuous training programs to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience or relevant internship
- Exceptional verbal/written communication skills with clear articulation
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency in Microsoft Office Suite and CRM platforms (Salesforce experience a plus)
- Ability to work independently with minimal supervision in a fast-paced environment
- Weekend availability (Saturday/Sunday) and flexibility for occasional weekday shifts
- Must pass background check and drug screening pre-employment