Job Description
Join our dynamic team as a Local Customer Service Representative in Fort Worth, TX! We're seeking passionate individuals to deliver exceptional customer experiences during weekend shifts. Enjoy competitive pay, flexible scheduling, and opportunities for growth within our supportive environment. Perfect for students, parents, or anyone seeking weekend work-life balance. Apply today and become part of our customer-centric culture!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, product, and service issues efficiently using CRM systems
- Process orders, returns, and exchanges while maintaining accuracy
- Document interactions and escalate complex cases to senior team members
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet weekly performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service experience in retail, call center, or hospitality
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software (e.g., Salesforce)
- Strong problem-solving abilities and resilience under pressure
- Ability to work independently and prioritize tasks in fast-paced settings
- Weekend availability (Saturday/Sunday) and flexible weekday availability
- Positive attitude and commitment to exceeding customer expectations