Job Description
Join our award-winning team as a Local Customer Service Representative in Albuquerque! We're seeking passionate individuals to deliver exceptional weekend support to our community. Enjoy competitive pay, flexible scheduling, and comprehensive training in a dynamic environment where your voice matters.
What We Offer:
- Competitive hourly pay ($16-$20) + performance bonuses
- Weekend shift flexibility (Sat/Sun, 8am-6pm)
- Free parking and transit reimbursement
- Health benefits for part-time employees
- Growth opportunities to leadership roles
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Update customer records and maintain accurate documentation
- Collaborate with team to ensure seamless service delivery
- Meet/exceed KPIs for resolution time and customer satisfaction
- Participate in weekend hiring events as needed
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to thrive in fast-paced, weekend-focused environment
- Strong problem-solving and conflict resolution abilities
- Spanish bilingual skills highly valued