Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and become the heart of our client support team! We're seeking energetic, patient professionals to deliver exceptional service during weekend shifts in Cleveland. This immediate-start opportunity offers competitive pay, flexible scheduling, and comprehensive training—no prior experience required. Help us create positive experiences while growing your career in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, account, and service issues using CRM systems
- Document interactions accurately in Salesforce and escalate complex cases
- Meet/exceed weekly KPIs for response time and resolution rate
- Collaborate with cross-functional teams to improve service quality
- Adhere to HIPAA/GDPR compliance protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with MS Office and CRM platforms (Salesforce preferred)
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Weekend availability (Sat/Sun shifts, 8am-8pm)