Job Description
Join our dynamic team as a Local Customer Service Representative in Atlanta! We're seeking weekend warriors who thrive in fast-paced environments to deliver exceptional support to our Georgia-based clients. This role offers flexible scheduling, comprehensive training, and growth opportunities within a company committed to community impact. Perfect for students, parents, or career changers seeking weekend work-life balance! Our hiring event guarantees on-the-spot interviews – bring your resume and passion for helping others!
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Georgia customers with empathy and efficiency
- Resolve billing, technical, and service issues using proprietary CRM systems
- Collaborate with local teams to address region-specific customer needs
- Maintain accurate documentation and meet performance metrics
- Participate in weekend shift rotations (Sat/Sun 8 AM - 6 PM)
- Contribute to process improvements based on customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or relevant training
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and customer service software
- Ability to work independently during weekend shifts
- Flexibility to cover rotating weekend schedules
- Positive attitude and problem-solving mindset