Job Description
Join our award-winning customer service team in Wichita, KS! We're seeking passionate Weekend Shift Customer Service Representatives to deliver exceptional support to local clients. Enjoy a flexible schedule with Saturdays and Sundays, comprehensive paid training, and a supportive team environment. Perfect for students, parents, or career-changers seeking work-life balance.
As a key member of our local service hub, you'll handle inquiries, resolve issues, and build lasting customer relationships. Our paid training program ensures you gain industry-recognized certifications while developing communication and problem-solving skills. Competitive compensation, advancement opportunities, and a vibrant workplace culture await!
Responsibilities
- Respond to inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in our customer database for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Maintain product knowledge through continuous training modules
- Contribute to service improvement initiatives based on customer feedback
- Support weekend team meetings and performance reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to work flexible weekends (Saturdays & Sundays) with rotating shifts
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Wichita facility
- Passion for helping others and positive attitude