Job Description
Join our dynamic team as a Local Customer Service Representative and become the voice of our community! We're seeking passionate individuals to deliver exceptional support during weekend shifts in Baltimore, MD. This role offers a unique opportunity to make direct impact while enjoying competitive pay and flexible scheduling. Our upcoming hiring event in Florida will connect you with local hiring managers eager to meet talent like you. If you thrive in fast-paced environments and value customer satisfaction, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, service, and technical issues using CRM systems
- Process orders, returns, and service requests accurately
- Document interactions and maintain detailed case records
- Collaborate with technical teams to resolve complex issues
- Meet weekly performance metrics for quality and efficiency
- Support weekend coverage (Saturday/Sunday) with potential holiday shifts
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in retail or utilities
- Proficient with Microsoft Office and CRM software (e.g., Salesforce)
- Exceptional verbal communication and active listening skills
- Ability to multitask in high-volume weekend environments
- Strong problem-solving abilities with a customer-first mindset
- Flexibility to work weekends and holidays as required