Job Description
Join our award-winning team as a Local Customer Service Representative and deliver exceptional support to Milwaukee residents! We're hosting a hiring event for weekend shift positions where you'll be the first point of contact for our community. Enjoy competitive pay, comprehensive training, and a supportive work environment. No experience necessary—just bring your passion for helping others! Apply today and start your career with us.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, account, and service-related issues efficiently
- Document interactions and update customer databases accurately
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for response time and resolution rates
- Participate in weekend shift rotations (Sat/Sun, 8am-6pm)
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (local business background a plus)
- Strong communication and problem-solving skills
- Ability to work independently and in team settings
- Proficient with CRM software and MS Office Suite
- Flexibility to work weekends and holidays as needed
- Milwaukee residency required (local candidates preferred)