Job Description
Join our dynamic team as a Local Customer Service Representative in sunny San Diego! We're seeking energetic professionals to deliver exceptional support during weekend shifts. Enjoy a flexible schedule while making a real impact in your community. Immediate start available for motivated individuals ready to thrive in a fast-paced environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, scheduling, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for call handling and resolution
- Proactively identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center or retail
- Exceptional communication and conflict resolution skills
- Proficient with CRM software and multitasking tools
- Weekend availability (Saturday/Sunday, 8am-6pm)
- Strong problem-solving abilities under pressure
- Basic Spanish language skills a plus