Job Description
Join our award-winning customer service team in Nashville and enjoy weekly paychecks! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for our Nashville-based clients. This full-time role offers immediate start, competitive pay, and comprehensive training. Enjoy a supportive team environment with career advancement opportunities. Apply today and start earning next week!
Responsibilities
- Handle inbound/outbound calls and resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with team to resolve complex issues and improve service quality
- Meet/exceed performance metrics (call times, resolution rates, CSAT scores)
- Participate in continuous training to enhance product knowledge and soft skills
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong communication skills with clear, professional phone etiquette
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible hours including weekends if needed
- Problem-solving mindset with empathy for customer needs
- Nashville residency required for local client support