Job Description
Join ConnectCare Solutions as a Local Customer Service Representative in Jacksonville, FL and enjoy the stability of weekly pay while making a real impact in your community! We're seeking passionate individuals to deliver exceptional support to our valued customers, ensuring every interaction exceeds expectations. With competitive compensation, comprehensive benefits, and a supportive team environment, this role offers immediate growth opportunities in a dynamic customer-focused setting.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions and maintain accurate customer records in compliance with policies
- Collaborate with support teams to escalate complex issues and ensure seamless resolutions
- Meet/exceed performance metrics including call quality, response times, and customer satisfaction scores
- Act as a brand ambassador by maintaining positive, solutions-focused communication
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience in a fast-paced environment
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with clear articulation and active listening
- Strong problem-solving abilities and resilience in handling challenging situations
- Ability to work flexible shifts including evenings and weekends as needed
- Must reside in Jacksonville, FL area for in-office position