Job Description
Join our award-winning customer service team in Charlotte and enjoy weekly pay with no hidden fees! We're seeking passionate individuals to deliver exceptional support to local clients. Enjoy competitive benefits, flexible scheduling, and a vibrant team environment where your voice matters. Immediate openings available! Apply today to start your career journey.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product/service concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Meet/exceed performance metrics (call handling time, resolution rates)
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service experience preferred
- Strong typing skills (35+ WPM) and computer literacy
- Exceptional communication and conflict resolution abilities
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening