Job Description
Are you a dedicated professional looking for a flexible night shift opportunity? Apex Support Solutions is seeking a highly motivated Customer Service Representative to join our growing team in Milwaukee. We offer a competitive compensation package and the unique flexibility of working from home or from our state-of-the-art facility.
In this pivotal role, you will serve as the voice of our brand, ensuring our clients receive top-tier support during our high-volume evening hours. We value integrity, communication, and a proactive approach to problem-solving.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Flexible Work Arrangements: Choose between full remote work from the comfort of your home or a hybrid schedule.
- Shift Flexibility: Enjoy the night shift lifestyle with reduced commute times.
- Benefits Package: Comprehensive medical, dental, and vision coverage.
- Growth Opportunities: Clear pathways for career advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound calls with a focus on accuracy and speed.
- Resolve customer inquiries, complaints, and technical issues efficiently using established protocols.
- Accurately document all customer interactions and solutions within the CRM database.
- Identify opportunities to upsell products or services based on customer needs.
- Collaborate with the support team and management to improve service metrics and quality assurance scores.
- Stay updated on product knowledge and policy changes to provide accurate information.
Qualifications
- High school diploma or GED is required.
- Previous experience in a call center, customer service, or retail environment is highly preferred.
- Must have a quiet, dedicated workspace and reliable high-speed internet connection.
- Strong typing skills (minimum 40 WPM) and proficiency with computer navigation.
- Ability to work independently during night shifts (10:00 PM - 6:00 AM) with high energy.
- Excellent verbal communication skills and a professional phone manner.